Shipping policy
Shipping Policy for Tranquility Outreach Initiative LTD
Thank you for shopping with us! To better serve you, we will begin to process your order as soon as you click the Submit Order Button.
1. Shipping
1.a) Shipping Methods
- We ship to most countries in the world via standard shipping for free.
- Expedited shipping is available for a fee of $24.90.
1.b) Delivery Time Estimates
- Once you place your order, an approximate delivery time will be displayed based on item availability.
- Please note that all delivery dates on your order page are approximate and for guidance only. Actual delivery dates may vary.
2. Shipping Procedure, Tracking Number, and Insurance
2.a) Delivery Timeline
- The delivery timeframe is divided into:
- Processing Time: 1-3 business days
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Shipping Time:
- Standard Shipping: 7-21 business days
- Expedited Shipping: 4-7 business days
2.b) Tracking Your Order
- After your order ships, we will send you a tracking number via email. Please be aware it may take 1-2 days for the tracking number to update online.
2.c) Insurance
- All orders are insured against loss. If your item is lost during transit, please contact us, and we will provide you with a full refund.
3. Returns, Refunds, and Exchanges
3.1 Returns
- We accept returns on most products within 14 days for items that HAVE NOT BEEN USED, WORN, or ALTERED. Products must have ALL tags and/or stickers attached and come with original sale receipts.
3.2 Exchanges
- All exchange requests must be received by our office within 21 days of receiving your order. We will do our best to fulfill your exchange request.
- If your desired item is unavailable, we will assist you in finding another item or process a refund, pending our return policy.
- Special offers are not refundable or exchangeable.
- For sizing issues, exchanges may be made only once for the same item purchased.
3.3 Returns and Exchanges Procedure
- Items returned or exchanged must be unused and in their original condition within 30 days of the original delivery.
- Retain proof of posting and insure the return shipment; you are responsible for the goods until we receive them.
- For disputes, we recommend having proof of sending; without it, we cannot process exchanges if we do not receive returned items.
- All returns must reach us within 30 days of receiving your order, and you will be responsible for all costs incurred in returning items.
- Refunds will be processed within 14 days of receiving the returned product, issued to the original payment method. Please note that original shipping charges are non-refundable.
- For exchanges, the desired product will be shipped to you within 14 days of receiving the returned item.
4. Damaged or Defective Goods
4.a) Quality Commitment
- We are committed to selling only high-quality products and conduct quality checks before shipment.
4.b) Reporting Damages
- If you receive a damaged or defective product, contact us within 14 days for a free exchange or full refund.
- Refunds for damaged products will be processed within 14 days of receiving the damaged item.
5. Events Outside Our Control
We are not liable for failure to perform or delay in performance caused by events beyond our reasonable control, including but not limited to fire, flooding, severe weather, war, acts of terrorism, and government actions.
6. Entire Agreement
This Shipping, Returns & Exchanges Policy and other notices on our website comprise the entire agreement between us regarding the purchase and supply of products.
7. Contact Us
If you have any questions concerning our Shipping, Returns & Exchanges Policy, please feel free to contact us:
- Trade Name: Tranquility Outreach Initiative LTD
- Phone Number: +44 7616762383
- Email: LameAimee28072@outlook.com
- Physical Address: 7 Seafield Place, FOWNHOPE HR1 1HB, United Kingdom
Customers will only be charged once for shipping costs, which includes returns. No restocking fees will be charged for product returns. Thank you for your understanding and support!