Privacy policy

Privacy Policy for Tranquility Outreach Initiative LTD

PROTECTING YOUR PRIVACY
At Tranquility Outreach Initiative LTD, we are committed to protecting the privacy and security of our customers and site visitors. This statement explains how we collect and use your personal data. If you have any questions about how we protect your privacy, please contact us at LameAimee28072@outlook.com

DATA CONTROLLER
For all our services, the data controller responsible for your privacy is Tranquility Outreach Initiative LTD.

HOW WE USE YOUR INFORMATION

USING OUR WEBSITE
We use Shopify to power our website and online store. You can read more about how Shopify uses your personal information in Shopify’s Privacy Policy.

Your personal information may be controlled and processed by the following companies, some of whom may transfer your personal data outside of the EEA:

  • Hiltonian Media Ltd (privacy policy)
  • Apex Ecommerce Limited (privacy policy)
  • Cloudflare (privacy policy)
  • Klaviyo (privacy center)
  • Reamaze (privacy policy)
  • Yotpo Ltd (privacy policy)

As you use our website and app, the following information may be collected automatically using cookies, log files, web beacons, tags, or pixels: web browser software information, device information, IP address, time zone, cookie information, the content or products you view, search terms, and how you interact with our website. This information is collected to load the site accurately for you and perform usage analytics to optimize our website. It is in our legitimate interests to collect this data to prevent malicious use of our services, monitor server performance, increase security, and diagnose problems. This information may be transferred outside of the EEA.

WEBSITE ANALYTICS

We use Google Analytics to analyze how visitors use our website. This service stores a “cookie” on your computer containing an anonymous tracking ID to allow Google to track your activity on our website. This information is subject to Google’s Privacy Policy and is deleted 14 months after your last use of our website. You can learn more about how to control the information sent to Google and opt-out of Google Analytics.

This site also uses the Lucky Orange analytics system to improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements, and scrolling activity. Lucky Orange may also record keystroke information that you voluntarily enter on this website. To view and manage data that Lucky Orange has collected about you or to opt-out of future tracking, please visit Lucky Orange’s data privacy management tool.

CONTACT FORM

If you fill in and submit our contact form, the information you provide will be logged or sent to us by email and will only be used to respond to your inquiry. This information will be retained for as long as necessary to address your inquiry.

PLACING AND PROCESSING ORDERS

When you place an order with us, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number in order to fulfill the contract and process your order. When you order through our website, Shopify will retain your personal information unless you request its deletion.

Your name and delivery contact information are transferred to our fulfillment provider and courier(s) used to send your order. They will handle your data according to their privacy policies and may transfer it outside of the EEA:

  • James and James Fulfilment Limited (privacy policy)
  • Royal Mail (privacy policy)
  • Parcelforce (privacy policy)
  • UPS (privacy policy)
  • USPS (privacy policy)

Your personal information and order data may also be processed and controlled by the following companies, some of which may transfer your personal data outside of the EEA:

  • Narvar, Inc (privacy policy)
  • ZigZag Global Ltd (privacy policy)
  • Yotpo Ltd (privacy policy)
  • Seal Subscriptions (privacy policy)
  • Dayspring Technologies Private Limited (privacy policy)
  • Lifetimely Oy (privacy policy)
  • Prime AI Ltd (privacy policy)
  • Trustpilot (privacy policy)
  • Avalara (US customers only)

For orders placed for delivery outside of the UK, your order is purchased from Global-e, our international fulfillment partner. Further information can be found in their Privacy Policy and Terms of Service.

PAYMENT PROCESSORS

When you pay for your order, your order information (including personal data) is transferred to the payment provider to facilitate the payment process. Your data will be processed and retained by the payment provider according to their privacy policy and may be transferred outside of the EEA. Depending on your location, we use the following payment providers:

  • Shopify Payments (privacy policy)
  • PayPal (privacy policy)
  • Amazon Pay (privacy policy)
  • Clearpay (privacy policy)
  • Laybuy (privacy policy)
  • Klarna (privacy policy)

Klarna may also assess whether you qualify for their payment methods and tailor those methods for you based on the contact and order details passed from us.

MARKETING EMAILS AND NOTIFICATIONS

If you subscribe to our mailing list, we will send you marketing emails occasionally. This will only be done with your consent, which you can withdraw at any time by clicking the “unsubscribe” link in our emails.

If you begin the checkout process but do not complete your order, we might send you an email a few hours later with a link to complete your order. If you request a notification when a product comes back in stock, we may email you once the product is available.

To send these emails, your data will be processed and retained by Klaviyo (who provide our mailing list software) in accordance with their Privacy Policy, which may involve transferring data outside of the EEA.

PRODUCT REVIEWS

If you leave product reviews on our site, we may use this content in our email marketing campaigns and publish it across social media platforms. If you prefer your content not to be used this way, you can request to opt-out by contacting us.

Your reviews may appear on our website and other platforms, including your name and responses to questions. Your email address will be collected for verification purposes but not displayed.

ONLINE ADVERTISING

To increase sales, we advertise our products on various platforms. With your consent, we will share information about the content you view on our website and app, products you add to or remove from your basket, and products you purchase to show you personalized adverts. The companies we use for this include:

  • Google (privacy policy)
  • Meta (privacy policy)
  • Snapchat (privacy policy)
  • AdRoll (privacy policy)
  • TikTok (privacy policy)
  • Microsoft (privacy policy)
  • Pinterest (privacy policy)

YOUR RIGHTS

RESIDENTS OF THE UK AND EEA
You have several rights regarding your personal information:

  • The right to be informed about how your data is used (like this notice!)
  • The right to access your personal information.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of your data or stop processing it in certain circumstances.
  • The right to stop direct marketing messages and withdraw consent for other consent-based processing.

RESIDENTS OF CALIFORNIA
If you are a California resident, you have the right to access, port, and request corrections or deletion of your personal information.

HOW TO CONTACT US

We welcome your feedback and inquiries. Please contact our Customer Care team with any questions you may have:

  • Trade Name: Tranquility Outreach Initiative LTD
  • Phone Number: +44 7616762383
  • Email: LameAimee28072@outlook.com
  • Physical Address: 7 Seafield Place, FOWNHOPE HR1 1HB, United Kingdom

Thank you for your trust in Tranquility Outreach Initiative LTD, and for allowing us to serve you!